• Predominate expert PharmD Staff
• HCP agent live answer (we never use non-HCP to triage calls)
• Robust initial data collection and documentation
• Premium reporting and data utiliztaion
• Expert recognition of hidden events with mature probing for more complete reports

For more information about streamlined adverse event and product complaint intake, please contact us

• Multi-channel configuration
• Robust IVR configurability
• Reportable non-recorded lines for privacy regulation compliance
• Disaster recovery/redundant systems
• Call recording for quality review
• Speech analytics and AI quality monitoring

For more information about international telephony, please contact us

• On-time regulatory submissions and reporting
• Aggregate, periodic and expedited reporting (PSUR and PADAR, etc.)
• Data migration
• SDEA
• Agency audit support
• Literature surveillance
• Risk management services
• MedDRA and WHO drug coding

For more information about pharmacovigilance, please contact us

• Internal clinical system implementation administrators
• Streamlined onboarding and client-specific modifications
• Customized data collection configurations 
• Fully validated system incorporating regulatory and privacy requirements

For more information about turnkey medical information database, please contact us

• Industry standards through best practices
• Real-time, interactive, configurable dashboards
• Customized data points
• PharmD analysis 

For more information about medical information insights, please contact us

• Bi-directional CRM integrations
• Content integrations with industry standard document repositories
• PV and quality system integration (XML output)
• CRM Contact integrations
• Portal webform intake

For more information about system integrations, please contact us